Troubleshoot Custom Fields

Experiencing unexpected behavior with a Custom Field? This guide is designed to help you troubleshoot Custom Fields quickly so you can return to your productive work!

Unexpected Custom Field behavior

If a Custom Field is not behaving how you expect, try the following:

  • Ensure that the correct Custom Field type has been created for the expected behavior.

    If you enter a URL or location, make sure you're using the Website or Location Custom Field. The information can be put into Text Custom Fields but won't work as intended.

  • Try recreating the Custom Field.

Locate a Custom Field

If you cannot see a Custom Field, try the following:

  • Make sure you're looking at the same List, Folder, or Space in which you created the Custom Field.

    If a Custom Field was created at the List level, it will only display in the List it was created. To add a Custom Field to multiple Lists within a Folder, add it at the Folder level instead.

  • Try to add the Custom Field to a List view. Some Custom Fields do not show in Board view or other views.
  • If you're looking for the Custom Field in List view, make sure it's not hidden. Hidden Custom Fields can be seen by opening tasks in the List view.



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