Search

Notification settings

Make sure only the most important notifications come your way. Customize your notifications to filter out anything that doesn't need your attention. 

To choose the types of ClickUp marketing emails you receive or unsubscribe from the emails, update your communication preferences.

What you'll need

  • Notifications are available on all ClickUp plans.
  • Everyone, including guests, can set their own notification preferences for each Workspace.
  • Notification settings cannot be accessed from the mobile app.

Notification settings

You can choose what you want to be notified about and where to receive each type of notification.

Notification settings are specific to each user and do not apply to other members in your Workspace. You can use different settings for each Workspace you are a part of.

Open your notification settings

To open your notification settings:

  1. Open your Inbox.
  2. In the upper-right corner, click Customize or the settings icon.
  3. Select Notification settings.

Customize notification settings

On the Notifications Settings page, you can use the dropdown menus to customize your notification preferences for the following:

Notification Description Options
Inbox These notifications are shown in your Inbox when using ClickUp in a web browser or the Desktop App.
Temporarily mute notifications by updating your status! Or, click Mute Notifications in your Account Settings. 
  • Default
  • Focused
  • Custom
Email You can receive ClickUp notifications in your email. We'll send these notifications to the email address associated with your ClickUp user account.
  • Default
  • Focused
  • Mentions only
  • Custom
  • Disable notifications
Browser/Desktop These notifications display as popups created by your web browser or operating system. When you enable browser notifications, a message will appear asking you to allow notifications.
  • Default
  • Focused
  • Mentions only
  • Custom
  • Play sound
  • Disable notifications
Mobile Receive notifications on your mobile device once you've installed the app!
  • Default
  • Focused
  • Mentions only
  • Custom
  • Disable notifications

Default

These are our recommended notification settings:  

Inbox

With the Default preset selected, the following notification triggers and advanced triggers will be enabled for Inbox:

Trigger  Advanced triggers
Task comments
  • Assigned comments
    • Cannot be deactivated
  • Resolved comments
  • Comment assigned to me
    • Cannot be deactivated
  • Comments I'm @mentioned in
    • Cannot be deactivated
  • New comments
    • Cannot be deactivated
  • Reactions
Task activity
  • Assignee changes
  • Recurring notifications
  • Status changes
    • Cannot be deactivated
  • Tasks assigned to me
    • Cannot be deactivated
  • Location changes
  • Descriptions I'm @mentioned in
    • Cannot be deactivated
  • Attachment changes
  • Custom Field changes
  • Merged
  • Dependencies
  • Checklist items assigned to me
    • Cannot be deactivated
Chat messages
  • Messages assigned to me
  • Invited to a Channel
Doc comments
  • New comments
  • Comments I'm @mentioned in
    • Cannot be deactivated
  • Comment assigned to me
    • Cannot be deactivated
  • Resolved comments
  • Reactions
  • Pages I'm @mentioned in
    • Cannot be deactivated
Start & Due Dates
  • Due Date changes
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
  • Due Date overdue
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
  • Start date changes
ClickApps
  • Priority changed
  • Tags added
  • Tag removed
  • Incomplete warning resolved
  • ClickBot notifications
List Info
  • Comments I'm @mentioned in
    • Cannot be deactivated
  • Descriptions I'm @mentioned in
    • Cannot be deactivated
  • New comments
  • Reactions
  • Assignee changes
  • Lists assigned to me
    • Cannot be deactivated
  • Attachment changes
  • Priority changed
Sharing
  • Task shared with me
  • List shared with me
  • Folder shared with me
  • Doc shared with me

Email

With the Default preset selected, the following notification triggers and advanced triggers will be enabled for Email:

Trigger  Advanced triggers
Task comments
  • Assigned comments
  • Resolved comments
  • Comment assigned to me
  • Comments I'm @mentioned in
  • New comments
Tasks 
  • Assignee changes
  • Recurring notifications
  • Status changes
  • Tasks assigned to me
  • Descriptions I'm @mentioned in
  • Attachment changes
  • Checklist items assigned to me
Start & Due Dates
  • Due Date changes
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
  • Due Date overdue
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
  • Daily Due dates summary email
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
    • You can choose what time this email is sent every day.
  • Start date changes
ClickApps
  • ClickBot notifications
List info
  • Priority changed
Sharing
  • Task shared with me
  • List shared with me
  • Folder shared with me
  • Doc shared with me

Browser/Desktop

With the Default preset selected, the following notification triggers and advanced triggers will be enabled for Browser/Desktop:

Trigger  Advanced triggers
Task comments
  • Assigned comments
  • Resolved comments
  • Comment assigned to me
  • Comments I'm @mentioned in
  • New comments
Task activity
  • Assignee changes
  • Recurring notifications
  • Status changes
  • Tasks assigned to me
  • Descriptions I'm @mentioned in
  • Attachment changes
  • Checklist items assigned to me
Chat messages
  • Replies to threads I'm following
  • Messages sent to a Channel
  • Messages sent to a Direct Message
  • Messages I'm @mentioned in
  • Messages assigned to me
  • Resolved messages
  • Reactions
  • Invited to a Channel
Start & Due Dates
  • Due Date changes
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
  • Due Date overdue
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
  • Start date changes
ClickApps
  • Priority changed
  • ClickBot notifications
Integrations
  • GitHub
  • GitLab
  • Bitbucket
List Info
  • Priority changed
Home
  • Reminders

Mobile

With the Default preset selected, the following notification triggers and advanced triggers will be enabled for Mobile:

Trigger  Advanced triggers
Task comments
  • Assigned comments
  • Resolved comments
  • Comment assigned to me
  • Comments I'm @mentioned in
  • New comments
Task activity
  • Assignee changes
  • Recurring notifications
  • Status changes
  • Tasks assigned to me
  • Attachment changes
  • Checklist items assigned to me
Chat messages
  • Replies to threads I'm following
  • Message is sent to a Channel
  • Messages sent to a Direct Message
  • Messages I'm @mentioned in
  • Messages assigned to me
  • Resolved messages
  • Reactions
  • Invited to a Channel
Doc comments
  • Comment assigned to me 
  • Resolved comments
Start & Due Dates
  • Due Date changes
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
  • Due Date overdue
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
  • Start date changes
ClickApps
  • ClickBot notifications
Home
  • Reminders

Focused

Our focused setting helps you keep track of work with fewer notifications.

Inbox

With the Focused preset selected, the following notification triggers and advanced triggers will be enabled for Inbox:

Trigger  Advanced triggers
Comments
  • Assigned comments
    • Cannot be deactivated
  • Comment assigned to me
    • Cannot be deactivated
  • Comments I'm @mentioned in
    • Cannot be deactivated
  • New comments
    • Cannot be deactivated
Task activity
  • Status changes
    • Cannot be deactivated
  • Tasks assigned to me
    • Cannot be deactivated
  • Descriptions I'm @mentioned in
    • Cannot be deactivated
  • Checklist items assigned to me
    • Cannot be deactivated
Chat messages
  • Messages assigned to me
  • Invited to a Channel
Doc comments
  • New comments
  • Comments I'm @mentioned in
    • Cannot be deactivated
  • Comment assigned to me
    • Cannot be deactivated
  • Pages I'm @mentioned in
    • Cannot be deactivated
List Info
  • Comments I'm @mentioned in
    • Cannot be deactivated
  • Descriptions I'm @mentioned in
    • Cannot be deactivated
  • New comments
  • Lists assigned to me
    • Cannot be deactivated
Sharing
  • Task shared with me
  • List shared with me
  • Folder shared with me
  • Doc shared with me

Email

With the Focused preset selected, the following notification triggers and advanced triggers will be enabled for Email:

Trigger  Advanced triggers
Task comments
  • Comment assigned to me
  • Comments I'm @mentioned in
  • New comments
Task activity
  • Status changes
  • Tasks assigned to me
  • Descriptions I'm @mentioned in
  • Checklist items assigned to me
Chat messages
  • Messages sent to a Direct Message
  • Messages I'm @mentioned in
Doc comments
  • New comments
  • Comments I'm @mentioned in
  • Comment assigned to me
  • Pages I'm @mentioned in
Start & Due Dates
  • Daily Due Dates summary email
    • You can choose to be notified for all tasks you follow or only tasks assigned to you.
    • You can choose what time this email is sent every day.
List Info
  • Comments I'm @mentioned in
  • Descriptions I'm @mentioned in
  • New comments
  • Lists assigned to me
Sharing
  • Task shared with me
  • List shared with me
  • Folder shared with me
  • Doc shared with me

Browser/Desktop

With the Focused preset selected, the following notification triggers and advanced triggers will be enabled for Browser/Desktop:

Trigger  Advanced triggers
Task cmments
  • Comment assigned to me
  • Comments I'm @mentioned in
  • New comments
Task activity
  • Status changes
  • Tasks assigned to me
  • Descriptions I'm @mentioned in
  • Checklist items assigned to me
Chat messages
  • Replies to threads I'm following
  • Messages sent to a Channel
  • Messages sent to a Direct Message
  • Messages I'm @mentioned in
  • Messages assigned to me
  • Invited to a Channel
Doc comments
  • New comments
  • Comments I'm @mentioned in
  • Comment assigned to me
  • Pages I'm @mentioned in
List Info 
  • Comments I'm @mentioned in
  • Descriptions I'm @mentioned in
  • New comments
  • Lists assigned to me

Mobile

With the Focused preset selected, the following notification triggers and advanced triggers will be enabled for Mobile:

Trigger  Advanced triggers
Task activity
  • Status changes
  • Tasks assigned to me
  • Descriptions I'm @mentioned in
  • Checklist items assigned to me
Chat messages
  • Replies to threads I'm following
  • Messages sent to a Channel
  • Messages sent to a Direct Message
  • Messages I'm @mentioned in
  • Messages assigned to me
  • Invited to a Channel
Doc comments
  • New comments
  • Comments I'm @mentioned in
  • Comment assigned to me
  • Pages I'm @mentioned in
List Info
  • Descriptions I'm @mentioned in

Mentions only

Only receive notifications when you're @mentioned. This preset isn't available for Inbox. 

Email

With the Mentions only preset selected, the following notification triggers and advanced triggers will be enabled for Email:

Trigger  Advanced triggers
Task comments
  • Comments I'm @mentioned in
Task activity 
  • Descriptions I'm @mentioned in
Chat messages
  • Messages sent to a Direct Message
  • Messages I'm @mentioned in
Doc comments
  • Comments I'm @mentioned in
  • Pages I'm @mentioned in
List Info 
  • Comments I'm @mentioned in
  • Descriptions I'm @mentioned in

Browser/Desktop

With the Mentions only preset selected, the following notification triggers and advanced triggers will be enabled for Browser/Desktop:

Trigger  Advanced triggers
Task comments
  • Comments I'm @mentioned in
Task activity
  • Descriptions I'm @mentioned in
Chat messages
  • Messages sent to a Direct Message
  • Messages I'm @mentioned in
Doc comments
  • Comments I'm @mentioned in
  • Pages I'm @mentioned in
List Info 
  • Descriptions I'm @mentioned in

Mobile

With the Mentions only preset selected, the following notification triggers and advanced triggers will be enabled for Mobile:

Trigger  Advanced triggers
Task comments
  • Comments I'm @mentioned in
Task activity
  • Descriptions I'm @mentioned in
Chat messages
  • Messages sent to a Direct Message
  • Messages I'm @mentioned in
Doc comments
  • Comments I'm @mentioned in
  • Pages I'm @mentioned in
List Info 
  • Descriptions I'm @mentioned in

Custom

You can also use the Custom option to choose exactly what kind of notifications you want.

Notification triggers

Notification triggers are the types of Workspace activity that you can be notified about. You can use the Custom option to view and edit the triggers that are important to you. Use the toggles to enable or disable triggers.

Triggers with an asterisk * are required for the notification method and cannot be disabled.

Click the dropdown arrow on any trigger to customize the advanced triggers. You can see a preview of the enabled advanced triggers on each trigger card.

Task comments

Receive notifications for comment activity.

You can toggle on/off the following comment notification triggers:

Advanced trigger Description
Assigned comments Notifications when comments are assigned to you. 
Resolved comments Notifications for comments that are resolved. 
Comment assigned to me Notifications for activity on comments that are assigned to you. 
Comments I'm @mentioned in Notifications for comments where you're mentioned. 
Reactions Notifications for comment reactions. 

Task activity

Receive notifications for task activity.

You can toggle on/off the following task notification triggers:

Advanced trigger Description
New Tasks Created

Notifications when new tasks are created. 

With this trigger enabled, you can use the dropdown to choose from the following options:

  •  
    • Notify and follow all new tasks
    • Notify me when new tasks are created
Assignee changes Notifications when a task's assignee changes. 
Recurring notifications Notifications when tasks recur. 
Status changes Notifications when task statuses change. 
Tasks assigned to me  Notifications when tasks are assigned to you. 
Location changes Notifications when tasks are moved. 
Description updated Notifications when task descriptions are updated. 
Descriptions I'm @mentioned in  Notifications when you're mentioned in a task description. 
Attachment changes Notifications when task attachments change.  
Custom Field changes Notifications when the Custom Fields on a task are changed. 
Task name changes Notifications when a task name changes. 
Merged Notifications when a task is merged. 
Dependency: Waiting on  Notifications when a waiting on dependency is added to a task. 
Dependency: Blocking Notifications when a blocking dependency is added to a task. 
Dependency: Unblocked Notifications when task dependencies are unblocked. 
Dependency: Linked Notifications when a linked dependency is added to a task. 
Checklist items created Notifications when Checklist items are added on a task. 
Checklist items assigned to me Notifications when Checklist items are assigned to you. 
Checklist item resolved Notifications when Checklist items are resolved. 

Chat messages

Receive notifications for Chat activity.

You can toggle on/off the following comment notification triggers:

Advanced trigger Description
Replies to threads I'm following Notifications for activity in threads you follow.
Messages sent to a Channel Notifications when a message is sent to a Channel you follow.
Messages sent to a Direct Message Notifications when you receive direct messages.
Messages I'm @mentioned in Notifications when you're @mentioned in a message.
Messages assigned to me Notifications when a message is assigned to you.
Resolved messages Notifications when a messages assigned to you is resolved.
Reactions Notifications when people react to your messages.

Doc comments

Receive notifications for Doc comments

You can toggle on/off the following advanced trigger settings:

Advanced trigger Description
New comments Notifications for new Doc comments. 
Comments I'm @mentioned in
 		 Notifications when you're mentioned in Doc comments. 
Comment assigned to me 
 		 Notifications when Doc comments are assigned to you. 
Resolved comments Notifications for resolved Doc comments. 
Reactions Notifications for Doc comment reactions. 
Pages I'm @mentioned in

Notifications when you're mentioned in Doc pages.

Start & Due Dates

With this trigger you can receive notifications about start and due date changes. You can toggle on/off the following advanced trigger settings:

Advanced trigger Description
Due Date changes

Notifications when due dates change. 

With this setting enabled, you can use the dropdown to choose from the following options:

  •  
    • All tasks: Receive notifications for due date changes on any task you follow.
    • My assigned tasks: Receive notifications for due date changes only for tasks assigned to you.
Due Date overdue

Notifications when due dates are overdue. 

With this setting enabled, you can use the dropdown to choose from the following options:

  •  
    • All tasks: Receive notifications when any task you follow becomes overdue.
    • My assigned tasks: Receive notifications only when tasks that you're assigned are overdue.
Before Start Date reminder

Receive reminders before task start dates. 

With this setting enabled, use the dropdown to choose when the reminder will be sent. You can also choose from the following options:

  •  
    • All tasks: Receive start date reminders for all tasks you follow.
    • My assigned tasks: Receive start date reminders only for tasks that you're assigned.
Before Due Date reminder

Receive reminders before task due dates.

With this setting enabled, use the dropdown to choose when the reminder will be sent. You can also choose from the following options:

  •  
    • All tasks: Receive due date reminders for all tasks you follow.
    • My assigned tasks: Receive due date reminders only for tasks that you're assigned.  
After overdue reminder

Receive reminders when tasks are overdue. 

With this setting enabled, use the dropdown to choose when the reminder will be sent. You can also choose from the following options:

  •  
    • All tasks: Receive task overdue reminders for all tasks you follow.
    • My assigned tasks: Receive task overdue reminders only for tasks that you're assigned.
Daily Due Date summary email 

Receive daily summary emails for task due dates. 

With this setting enabled, enter the time that you want the email to be sent. You can also use the dropdown to choose from the following options:

  •  
    • All tasks: Receive due date summary emails for all tasks you follow.
    • My assigned tasks: Receive due date summary emails only for tasks that you're assigned.

If any of the following criteria are met, you won't be sent a daily summary email:

  • You haven't been online in 90 days.
  • You don't have any overdue tasks, tasks due today, or tasks due tomorrow.
  • All of your overdue tasks are overdue by three or more days.

  • It's Saturday or Sunday and you don't have any tasks due on either days.
Start date changes Notifications for task start date changes. 

ClickApps

Receive notifications about ClickApp activity.

You can toggle on/off the following advanced trigger settings:

Advanced trigger Description
Priority changed Notifications when priorities change. 
Tags added Notifications when tags are added. 
Tag removed Notifications when tags are removed. 
Time estimate added/changed Notifications when a time estimate is added or changed. 
Time tracking added/changed Notifications when tracked time is added or changed. 
Sprint points added/changed Notifications when sprint points are added or changed. 
Incomplete warning resolved Notifications when incomplete warnings are resolved. 
ClickBot notifications Notifications when ClickBot completes an action. 

Integrations

Receive notifications for any Workspace integrations.

You can toggle on/off notifications for the following integrations:

Advanced trigger Description
GitHub Notifications for GitHub activity. 
GitLab Notifications for GitLab activity. 
Bitbucket Notifications for Bitbucket activity. 

List Info

Receive notifications for List info activity.

You can toggle on/off the following advanced trigger settings:

Advanced trigger Description
Comments I'm @mentioned in Notifications for comments in List info where you're mentioned. 
Descriptions I'm @mentioned in Notifications for List info descriptions where you're mentioned. 
New comments Notifications for new comments in List info. 
Reactions Notifications for List info reactions. 
Assignee changes Notifications when the List assignee changes. 
Lists assigned to me Notifications when Lists are assigned to you. 
Attachment changes Notifications when List attachments change. 
Priority changed Notifications when List priority changes. 

Sharing

Receive notifications for items that are shared with you.

You can toggle on/off the following advanced trigger settings:

Advanced trigger Description
Task shared with me Notifications when tasks are shared with you. 
List shared with me Notifications when Lists are shared with you. 
Folder shared with me Notifications when Folders are shared with you. 
Doc shared with me Notifications when Docs are shared with you. 

Slack notifications

Once your Slack account is connected and you've selected which activity tasks are sent to Slack, you can customize your notification settings for Slack:

  1. Open your notification settings.
  2. Next to Slack, click Manage settings.

Screenshot of the Slack notifications modal.png

The following triggers can be enabled or disabled for tasks:

  • Comment assigned to me
  • Comments I'm @mentioned in
  • Status changes
  • Tasks assigned to me
  • Descriptions I'm @mentioned in.
  • Checklist items assigned to me

The following triggers can be enabled or disabled for Docs:

  • Comments I'm @mentioned in
  • Comment assigned to me
  • Pages I'm @mentioned in

General settings

Use the general settings to customize the following notification preferences:

Don't send mobile notifications when I'm active on Desktop or browser

With this setting enabled, you won't receive mobile notifications if you've been active on the ClickUp desktop or browser app in the last five minutes.

Auto follow tasks I am involved in

With this setting enabled, you will automatically be added as a follower on tasks that you have worked on.

You can toggle on/off the following activity that will add you as a follower:

Advanced trigger Description
When I create a task or subtask Added as a follower on tasks or subtasks that you create. 
When a new subtask is created in a parent task I'm following Added as a follower when subtasks are created on tasks that you're already following. 
When I edit a task or subtask  Added as a follower when you make changes to tasks or subtasks. 
When I comment on a task or subtask Added as a follower when you comment on tasks or subtasks. 

 

Troubleshoot notifications

If you're experiencing issues with your notifications, follow the instructions in this article.