If you aren't receiving the notifications that you should be, you can use this guide to fix it.

Make sure you're using the latest version of our desktop app.

What are browser notifications?

Browser notifications are pop-up banners created by your web browser, triggered by ClickUp, and sent through your computer's operating system.

What are desktop notifications?

Desktop notifications are pop-up banners created by the ClickUp desktop app and sent through your computer's operating system.

Troubleshooting Browser notifications

Step 1: Ensure browser notifications are enabled in ClickUp

1. Click your Workspace avatar in the top right corner of ClickUp and choose Notification settings.
2. Enable Browser notifications.
3. If your browser does not yet have permission to show notifications, click Allow when the banner appears to turn on browser notifications.

If you are still unable to receive browser notifications, proceed through the following steps until you receive them.

Step 2: Reset browser notification permissions

These instructions are for Google Chrome, and may very depending on which browser is being used

1. Click the site information icon located on the left of the browser address bar.

2. Click Reset permissions.

3. If you don't see Reset permissions, click Site settings and then click Reset permissions.

4. After resetting your permissions, you'll see a banner in ClickUp asking if you want to enable browser notifications. Click Enable.

Step 3: Check your operating system's notification settings

If on MacOS:

1. 1. Click the Apple logo in the top left corner of your screen.
   2. Click on System Settings and then click Notifications.
   3. Choose your browser from the list.
   4. Turn Allow notifications on. If it was already on, try to turn it on and off.

If on Windows:

1. 1. 1. Go to Settings, System, and then Notifications & actions.
      2. Turn on the top-level toggle for Notifications.
      3. Choose your browser under Get notifications from these senders.
      4. Enable notifications for your browser. If it was already enabled, try to turn it on and off.

Step 4: Force restart your browser

If all other steps have failed to produce browser notifications, force quit your browser.

If on MacOS:

1. 1. Click the Apple logo in the top left corner of your screen.
   2. Click Force Quit from the dropdown menu.
   3. Select your browser.
   4. Click Force Quit.

If on Windows:

1. 1. 1. Click on the browser application or window then press and hold Alt + F4.
      2. Or open Task Manager, right-click on your browser application, and select End Task.

Troubleshooting Desktop notifications

On MacOS, you will receive a desktop notification asking you if you'd like to grant permission for the ClickUp desktop app to send notifications.

If you did not allow permission, first reinstall the desktop app before proceeding.

Step 1: Ensure browser notifications are enabled in ClickUp

1. Click your Workspace avatar in the upper right corner of ClickUp and choose Notification settings.
2. Click Enable notifications for Desktop. 
3. Click Allow to allow your browser to show notifications.

If you are still unable to receive desktop notifications, proceed through the following steps until you receive them.

Step 2: Check your operating system's notification settings

1. If on MacOS:
1. Click the Apple logo in the top left corner of your screen.
2. Click on System Settings then go to Notifications.
3. Find the ClickUp desktop app in the list of applications and click it.
4. Turn Allow notifications on. If it was already on, try to turn it off and on.
2. If on Windows:
1. Go to Settings, System, and then Notifications & actions.
2. Turn on the top-level toggle for Notifications.
3. Click on the ClickUp desktop app under Get notifications from these senders.
4. Turn on notifications for the ClickUp desktop app. If it was already on, try to turn it off and on.

Step 3: Force restart the desktop app

If all other steps have failed to produce browser notifications, force quit your browser

1. If on MacOS:
1. Click the Apple logo in the top left corner of your screen.
2. Click Force Quit from the dropdown menu.
3. Select your browser application.
4. Click Force Quit.
2. If on Windows:
1. Click on the browser application or window then press and hold Alt + F4.
2. Alternatively, open Task Manager, right-click on your browser application, and select End Task.