Troubleshooting browser and desktop notifications

Not seeing notifications that you know you should be receiving?

This guide will help you get your browser and desktop notifications up and running!

Make sure you're using the latest version of our desktop app!

Browser notifications

Browser notifications are popups created by your web browser for specific notifications from ClickUp.
If you aren't seeing them, you can reset the browser notification preferences for app.clickup.com so you can re-enable notifications.

Step 1: Reset browser notification preferences

Browser preferences vary depending on which browser you use. The instructions below are in Google Chrome.

To reset notification preferences in Google Chrome:

  1. Click the site information icon in your browser address bar and click Reset permissions.
    Screenshot of the site information icon in Google Chrome.png

  2. After resetting your browser permissions, you'll see a banner in ClickUp asking if you want to enable browser notifications. Click Enable.
    Screenshot of the Enable button in ClickUp after resetting browser notifications

  3. A popup will display that app.clickup.com wants to show notifications. Click Allow.

  4. Verify that the browser you are using has notifications enabled in your operating system settings.

Step 2: Ensure browser notifications are enabled in ClickUp

In your notification settings, ensure you have the Browser column selected for the notification types you want to receive.

Desktop notifications

The ClickUp desktop app can also create pop up notifications.

Step 1: Verify permissions

First, ensure the ClickUp app has permission to send notifications in your operating systems settings. 

Instructions vary on Mac and PC. The instructions below are on Mac.

To ensure ClickUp has permissions to send notifications on Mac:

  1. Open System Preferences.

  2. Select Notifications.

  3. Scroll down and click ClickUp.

  4. Enable Allow Notifications.

Step 2: Ensure desktop notifications are enabled in ClickUp

In your notification settings, ensure you have the Desktop column selected for the notification types you want to receive.
The Desktop column is only displayed when accessing notification settings from the desktop app.

Step 3: Reset the desktop app

If you are still not receiving notifications, try resetting the desktop app.

On Mac:

  1. Quit the ClickUp desktop app.

  2. Open a new Finder window.

  3. Press Command+Shift+G.

  4. In the prompt that opens up, paste in ~/Library/Application Support/ and press Enter.

    image__7_.png
  5. Find the folder titled ClickUp and move it to the Trash.

    image__1___1_.png
  6. Open the ClickUp desktop app. You will be prompted to sign in again.

On Windows, you'll uninstall and reinstall the desktop app:

  1. Close the ClickUp desktop app.

  2. Open Apps & Features.

  3. Select ClickUp Desktop.

  4. Click Remove.

  5. Select Yes on all prompts.

  6. Open the Start Menu and type Run.

  7. Select Run from the list of options.

  8. Type %APPDATA% and click OK.

  9. Delete the folders named ClickUp and clickup-desktop.

  10. Download the most recent version of the desktop app.

Was this article helpful?