All billing and plan info is available in your Workspace settings on the Billing page.
What you'll need
- A paid plan.
- Only the owner or an admin can manage billing or discuss billing information with Customer Support.
If you have questions about your billing contract, reach out to the Account Executive that you worked with or sales@clickup.com. If you don't have a contract, please contact Support by clicking the chat bubble icon in the lower-right corner of your screen.
Access your billing page
To access your billing page:
- In the upper-left corner, click your Workspace avatar.
- Select Billing.
Billing page info
Your billing page includes the following sections. Use the tabs at the top of the billing page to navigate between these sections.
Plans
Info about your current plan and links to upgrade or downgrade your plan.
Add-ons
From the billing page's Add-ons tab, you can purchase or remove add-on features.
Billing
The Billing section includes the following information about your plan.
Make sure you have all the info. Learn about our pricing model. Also, take a look at when and how we charge for adding members, guests, or admins. When discussing billing, a member or member seat refers to anyone invited as a member or admin. Owners are members, too. There can only be one Workspace owner, but ownership can be transferred.
- Billing Cycle: Yearly or monthly billing cycle.
- You cannot mix yearly and monthly licenses within the same Workspace.
- Next billing date: The date your billing cycle renews.
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Total: Total cost of renewing your plan. This includes sales tax, if applicable.
Learn which US states are taxable.
Take a look at our article Update your credit card information to learn how to manage your payment methods. -
To see itemized pricing, to the right of your total, click the dropdown.
Payment method
Workspace owners and admins manage payment methods from the billing page of the Workspace settings menu. You can change your payment method, add a card, remove a card, or set a default payment method.
We accept the following debit and credit cards:
- Visa
- Mastercard
- American Express
- Discover
We can't process prepaid debit cards or PayPal at this time.
If you're experiencing payment issues, we'll let you know. You can take these troubleshooting steps before contacting support.
Credit
If you have Workspace credits, you'll see them in the Payment Method section to the right of the Add card button. Your Workspace credit is applied automatically when you add new members, upgrade your plan, or when your plan renews.
Invoice History
From the Invoice History section, you can view or download invoices and get invoice notification emails. This is also where you add invoice info, such as your billing address or VAT number.
Switch from monthly to yearly billing
You can switch from monthly to yearly billing at any time. To switch, contact Support from the Resource Center. To open the Resource Center, click the question mark icon in the lower-right corner of your Sidebar.
When switching to the yearly cycle, you'll be charged for the next 12 months when your plan renews.
Cancel your auto-renewal
Please contact Support from the Resource Center for more information about canceling the automatic renewal of your paid plan subscription. To open the Resource Center, click the question mark icon in the lower-right corner of your Sidebar.