Troubleshooting GitHub

  • Updated

Not seeing repositories that should be available? 

Not sure the difference between personal and team repositories are in ClickUp? 

This doc will help you out!

My repositories vs repositories added to ClickUp

My repositories from GitHub

These are repositories that you personally have access to in GitHub.

The first step in setting up our GitHub integration is authorizing ClickUp's access to these repos so that you can bring them into your ClickUp team's repos.

Screenshot of the 'my repositories from Github' menu in ClickUp.

Note: If your GitHub account has access to an organization with repos that you intend to use with ClickUp, you will need to grant the organization access when prompted to Authorize ClickUp:

Screenshot of the ClickUp authorization menu in Github.

GitHub repositories added to ClickUp

This is a list of all repos your team has access to in ClickUp. Repos here indicate that members of your team have authorized them to be accessed by your entire ClickUp team.

Note: In order to use GitHub repos in ClickUp, they must be added to your ClickUp Team Repos.

Screenshot showing different repositories that can be added to ClickUp.

Repos have been added. What next? 

It's time to connect those repos that your team's been granted access to with the Spaces that need them. 

Screenshot highlighting the 'Github testing' option in the 'my repositories from Github' menu in ClickUp.

According to the image above, the GitHub Testing Space now has access to the mypersonalrepo repo which was previously authorized by a member of the team.

My GitHub activity isn't showing up on my ClickUp tasks

Let's double-check that you're referencing the task ID correctly.You can use any of these three options to reference your ClickUp tasks on commits, branch names, and pull request titles:

#{task_id}

CU-{task_id}

{custom_task_id}

For example:

#1abc2de

CU-1abc2de

prefix-1

Having more trouble?

Sometimes, you might accidentally connect with the wrong GitHub account - or maybe there's been an issue with the connection. In this case, you might want to disconnect and reconnect your repos or your entire account.

This can be done at the bottom of the integrations page using these options:

Screenshot highlighting the different options to remove Github authorization, re-authenticate Github, or remove Github within the ClickUp settings.

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