Import from Jira

Import Jira projects into ClickUp.

Use the new importer to download your data from Jira, then upload it into ClickUp using our step-by-step process. The new importer allows versions of Jira hosted on-premises to be imported into ClickUp. The new importer also allows you to map statuses, Custom Fields, and users.

Use the legacy importer to use the API to import data from Jira into ClickUp.

What you'll need

  • Importing from Jira is available on all ClickUp plans.
  • Members and above can import from Jira.
  • Time spent on issues in Jira is automatically assigned to the person who performs the import.
    • We recommend creating notes in Jira on each issue being imported to record who tracked time for each issue.
  • There is a 50GB file size upload limit when importing from Jira.

Uploaded Jira files are available to be reimported for up to 30 days before they are permanently deleted.

What imports

The following information is included when importing into ClickUp:

  • Jira ID
    • The Jira ID is automatically imported into a new Text Area (long text) Custom Field called Jira ID
  • Task descriptions
    • Attachments from task descriptions are imported as task comments
    • Links to tasks do not import
  • Subtasks
  • Assignees
  • Watchers
    • Jira followers and reporters become watchers
  • Task Dependencies and relationships
  • Comments, their authors, and attachments
    • Links to tasks do not import
  • Attachments and their authors
    • Imported Attachments have a size limit of 1GB
  • Custom Fields: Jira's built-in custom fields can be imported into ClickUp, but user-defined custom fields cannot. The following Custom Fields are transferrable to ClickUp:
    • Dropdown
    • Labels
    • Text
    • Number
    • Date
      • Dates must follow an mm/dd/yyyy format. The mm-dd-yyyy format will not import.
    • URL
    • User
  • Statuses

Recurring tasks will not import into ClickUp.

Import from Jira

Workspace owners and admins can start Jira imports.

Step 1: Select Source of Import

To begin your import from Jira:

  1. Go to the Import/Export page.
    • In ClickUp 2.0, in the lower-left corner click your Workspace avatar.
    • In ClickUp 3.0, in the upper-left corner click your Workspace avatar and select Settings.
  2. Select Import/Export.
  3. Click Start Import.
  4. Select Jira Software.
  5. Click Import from Jira.

Step 2: Select your Jira version

After starting the import:

  1. Select the version your team uses:
    • If you are using Jira Software, change any custom issue types you have that represent Epics to the standard Epic issue type before continuing.

    • Jira Cloud: Select this option if you use a cloud-hosted version of Jira.

    • Jira Software: Select this option if you use a server or on-premise version of Jira.

  2. Click Next.

Step 3: Import from Jira Cloud or Jira Server

To retrieve your Jira data:

  1. Follow the directions to download your Jira data.
  2. Click Next.

Step 4: Upload or select backup

To upload your Jira data into ClickUp:

  1. Click Click to select file and select the file with your Jira data.
  2. Once the upload is complete, you are automatically taken to step 5.

Depending on the size of your file, this step can take up to a few hours. 

Step 5: Backup Summary

ClickUp automatically scans your Jira data. When it completes the scan:

  1. Check the summary to see the number of users, Projects, Issues, and attachments found.
  2. Click Next.

Step 6: Choose Jira Projects

You can bring all of your Projects over at once, or bring them over in batches using multiple imports.

To select the Projects you want to import:

  1. Show archived Projects by toggling on Show archived in the upper-right corner.
  2. Check the checkbox to the right of each Project you want to import or click the double checkmark in the upper-right to select all Projects.Screenshot of someone selecting which Jira projects to bring into ClickUp with their import.
  3. Click Next.

Step 7: Hierarchy Setup

Customize how your ClickUp Hierarchy is set up. Because you can create unique statuses for each List in your Workspace, your decision affects status mapping later in the import process.

To set up your Hierarchy:

  1. Use the Preview window to decide which option is best for your team:
  • Epics as tasks & Stories as subtasks: In one "Epics" List, create a task for every Epic and a subtask for every Story. Select this option if you want Epics and Stories to share the same statuses. Items that are not Epics or Stories will be placed in a separate "Non-Epics" List.
    Screenshot of the Hierarchy when using the 'Epics as tasks and Stories as subtasks' import option.
  • Epics and Stories related as tasks: In one Folder, create a List for all of your Epics and a List for all of your Stories. Related Epics and Stories will be linked via ClickUp Relationships. Select this option if you want Epics and Stories to have different statuses.
    Screenshot of the Hierarchy when using the 'Epics and Stories related as tasks' import option.
  • Click Next.

The Nested Subtasks ClickApp is automatically enabled when you import from Jira.

Step 8: Import Jira Projects

To import your Jira Projects:

  1. Using the dropdown menu, choose a Space to import your Jira Projects to.
  2. Click Next.

Step 9: Import Jira users

To map Jira users to ClickUp users:

  1. Use the dropdown menus to the right of each user to map them. The following options are available:
  • Invite as new user: Invite this person to your ClickUp Workspace as a new ClickUp user.
  • Inactive user: Do not map this user to your ClickUp Workspace.
  • Existing ClickUp user: Map this user to an existing user profile in your ClickUp Workspace.
  • Click Next.

Step 10: Custom Fields mapping

To map your Jira Custom Fields to ClickUpCustom Fields:

  1. Use the dropdown menus to the right of each Jira field to map them to new or existing ClickUp Custom Fields. Some fields, such as dropdown menus, have additional levels of mapping available.
    Screenshot of someone mapping Custom Fields when importing.
  2. Click Next.

Step 11: Status mapping

To map your Jira statuses to ClickUp statuses:

  1. Use the dropdown menus to the right of each Jira status to map them.
  2. Customize your ClickUp statuses. Click any status to rename it. Click any status color to change it.
    Screenshot of someone mapping statuses when importing.
  3. At the bottom, click Complete.

Finish the import

Congratulations! Back at the Import/Export page, you can track the progress of your import. You can continue to use your Workspace while you wait for the import to complete.

Screenshot of an in-progress Jira import.

You'll see Import Completed when it is finished.

FAQ

Frequently asked questions about importing from Jira.

Q: Why is my import taking so long?

A: Import time varies depending on the size of the file and your internet connection.

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