Import from JIRA

  • Updated


Before you begin

Prepare your tasks in JIRA

All Time Spent in JIRA is assigned to the ClickUp user who performed the import. To mitigate this issue, we recommend making a note on each task being imported of who tracked time on the task and how much, for future reference!

Start Import in ClickUp

  1. Go to Settings 

  2. Click Import 

  3. Click the JIRA  tab 

Create Application Link in JIRA

  1. In JIRA, click the JIRA icon in the upper left.

  2. Click JIRA settings.

  3. Click Products.

  4. Click Application links.

  5. Paste the URL and click Create new link.

  6. In the popup, click Continue.

  7.  Enter ClickUp In the Application Name field, and then select Continue.

Setup Application Link to Import into ClickUp

  1. Click the edit icon to edit the application link you just created.

  2. Click the Incoming Authentication tab in the left side.

  3. Paste clickupclient into the Consumer Key field.

  4. Paste ClickUp into the Consumer Name field.

  5. Scroll down, and paste your key into the Public Key field. To get your key, go to the import page in ClickUp. You will paste the base URL of your JIRA instance, ending with .net/ . Then you will receive your key to paste into JIRA.

  6. Click Save in JIRA and hop back to ClickUp to Import.

Structuring your ClickUp import 

You made it! Now it's time for the fun stuff!

Step 1: Import Projects

On the left side of the screen, you'll see all of your JIRA projects. 

On the right side, you choose what to do with the JIRA projects from the left. You have the following options:

  • Import into existing Space (import the project into a Space you already created)

  • Import into new Space (import the project into a brand new Space)

  • Don't import project

What happens to my custom workflow statuses and subtasks?

When you import JIRA projects, we'll automatically import your statuses as well as any subtasks that you had in Jira! 

Step 2: Import Users

On the left side, you'll see all the users from your JIRA import

On the right side, you have options for what to do with these users:

  • Select a user: use this when the JIRA user is already on your Workspace

  • Invite user by email: use this if the JIRA user isn't currently a member of your Workspace

  • Don't import user

If I don't import users, can I do it later? 

Not really. Of course, you can always add people later, but they won't be mapped to your JIRA import. That means, their previous comments and assigned tasks won't be associated with their new account. This is why we highly recommend mapping all users that are going to be using ClickUp.

Step 3: Priorities

At this step you'll have the option to customize mapping JIRA priorities to ClickUp priorities (Urgent, High, Normal, Low, or None)!

Step 4: Options

  • JIRA Issues in Done Status

  • Separate Issue types into separate ClickUp Lists

  • Attachments (1GB file size limit)

  • Custom Fields

Include Done issues: Some people want to leave the blackholes behind. Others don't want the anxiety of not knowing if they lost something. It's your call!
Separate JIRA issue types into separate ClickUp lists: JIRA can have types of tasks (ie. Bugs, Tasks, New features, etc) - with this option enabled, we'll separate these tasks into different ClickUp lists.Include attachments: If you're on the Free Forever plan, you might not want to import attachments because of the storage cap... otherwise, DO IT!

Include Custom Fields: create new Custom Fields and import the data from JIRA! Or, select No thanks to get a fresh start!

Note: Adding Story Points from JIRA to your ClickUp Workspace can be done via the creation of a custom field in the import process, but if you would like to see the Story Points added to their own specific Story Point attribute in the task itself, add a vote to this request on our feedback board!

Welcome to ClickUp 

If you're done with your import and are ready to move stuff around, make sure to take advantage of our Bulk Action Toolbar!

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