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ClickUp AI models, privacy, and security FAQ

Find answers to questions about our AI models and policies that ensure the security of your data. 

Our article, ClickUp AI FAQ answers questions about our AI trial, usage limits, and pricing. For info on how to use our AI features, take a look at our Intro to ClickUp Brain article.

Is my data used to train any AI models?

ClickUp AI is not trained on data from your Workspace. We've also secured licensing with our partners to ensure they do not access your data for training purposes.

Which model are you using and which version?

We currently use the latest models from our partner OpenAI. Our models are constantly updated to ensure the best possible performance.

Is my data sent to third-party providers outside of ClickUp?

When using our AI features we sometimes need to share certain data with our partners. When we do need to share data with our partners we ensure that only the necessary information is sent. Strict agreements with our partners ensure that your data is not used for training or retained in any capacity. It is deleted from their systems as soon as possible.

Take a look at our Data Protection Addendum (DPA) for more info.

You can see our full list of third-party providers on our Subprocessors page.

Does using Connected Search grant AI access to the connected applications?

ClickUp AI and Connected Search maintain the strict policies outlined in our Privacy and security article.

Set up Connected Search

You can set up Connected Search and AI to search any available app in the following way:

  • Only apps that are supported by Connected Search can be searched by ClickUp AI.
  • Only Workspace owners and admins can enable the Connected Search ClickApp.
  • Each app needs to be individually enabled and connected.

You can choose what info is available to the people in your Workspace. These are the two types of connections:

  • Workspace connection: This connection must be set up by a Workspace owner or admin. With this connection, all users in the Workspace can search data in the connected apps via Connected Search and AI. Only data that is public to the entire Workspace can be accessed. 
    • Not all connected search apps support this type of connection.
  • Private connection: This connection can be set up by anyone. All data that they have access to is searchable. No one else in the Workspace can use this connection.  
  • All data that is searched is encrypted. 

Where is our data hosted when using AI?

  • ClickUp is hosted entirely on Amazon Web Services (AWS), providing a built-in suite of security and privacy features.
  • Our team takes additional proactive measures to ensure a secure infrastructure environment. 
  • We've achieved SOC 2 compliance and ISO certifications. 

To learn more, read our Privacy and security article and our full security policy. 

Who owns the data inputted into ClickUp AI?

Any questions specifically about data and ClickUp AI can be answered by our policy ClickUp AI Additional Terms.

Does ClickUp AI respect the user's role and permissions when responding?

ClickUp AI has access to the same information as the person using it. AI can't reveal anything that person can't otherwise access.

Is ClickUp AI HIPAA compliant?

ClickUp AI is HIPAA compliant.

If you need a BAA agreement, you'll need to upgrade. Due to the regulatory and legal costs, BAA agreements are only issued for Enterprise users. BAA agreements are subject to certain limitations and restrictions.

Contact sales@clickup.com to learn more.

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