Localized Data Hosting allows you to select which region your core Workspace data is hosted in, along with a guarantee that ClickUp will not change your hosting region without your consent.
This option allows you to choose a specific geographic location where your ClickUp customer data is stored in North America, Australia, Singapore, or Europe.
ClickUp partners with Amazon Web Services (AWS) to provide secure data hosting.
GDPR and Localized Data Hosting
ClickUp takes privacy seriously and designs products with a privacy and security-first mindset.
All ClickUp plans meet the requirements of the GDPR, in addition to the LGPD, CCPA/CPRA, and VCDPA.
It does not matter in what location your data is stored; we treat all data the same way and use standard technical and organizational measures for all data safeguards.
What you'll need
- Localized Data Hosting is available by request on the Enterprise Plan.
- You can request Localized Data Hosting in either North America, Australia, or Europe.
Frequently Asked Questions
Where is my data stored?
ClickUp uses AWS data centers throughout the globe to store customer data. Customers who elect for Localized Data Hosting in the Europe (EU) region will have their data stored in Ireland. Customers who elect for the North America (NA) region will have their data stored in the United States. Customers who elect for the Australia (AU) region will have their data stored in Australia. Customers who select the Singapore region will have their data stored in Singapore.
What data is stored in the region I choose?
Customer data will be stored in the region you select.
- Customer data refers to core Workspace data such as tasks, Lists, Folders, Spaces, Docs, Goals, attachments, Automations, and the core features associated with your specific Workspace ID.
- Integrations, Whiteboards data, Workspace avatars, and using email to create task or task comments will be stored outside of the selected region.
- User data such as login authentication, Notes, and Reminders will be stored in the global region.
Will all data be processed in the region?
No. Some data may be processed outside of the region you select for certain services or ClickUp features.
You can review the list of ClickUp's subprocessors and their data hosting locations on our website.
You can limit your use of some of these subprocessors by avoiding the use of their provided services and avoiding specific ClickUp features and functionality.
Your Account Management team can help you turn off certain ClickUp features.
How do I request Localized Data Hosting?
Customers on the Enterprise Plan can contact their Account Management team to request Localized Data Hosting and which region they want to use.
By default, customers on the Enterprise Plan in Australia and New Zealand will use the Australian data center.
Localized Data Hosting is only available on the Enterprise Plan.
When will Localized Data Hosting be available?
North America (NA) Data Hosting will be available from June 30, 2023. Europe (EU) Data Hosting will be available from July 30, 2023. Australia (AU) Data Hosting will be available from October 18th, 2023. Singapore Data Hosting will be available on February 8th, 2024.
If I am an Enterprise plan customer, do I automatically get Localized Data Hosting in my region by default?
It depends on your location.
For customers on the Enterprise Plan near Singapore or Australia and New Zealand: Yes.
New Enterprise Plan customers in Australia and New Zealand will be enrolled automatically to use the Australian data center. New Enterprise Plan customers near Singapore will be enrolled automatically to use the data center in Singapore.
Existing Enterprise Plan customers in Australia and New Zealand will be automatically migrated to the Australian data center. Existing Enterprise Plan customers near Singapore will be automatically migrated to the data center in Singapore.
For customers on the Enterprise Plan in any other location: No.
Localized Data Hosting in a specific region must be requested.
Workspaces that have not been set up with Localized Data Hosting will store your data in any one of our data centers around the world. ClickUp reserves the right to move your Workspace data to another region.
Which countries are considered near Singapore for migration purposes?
Enterprise customers in the following countries will be automatically migrated to the Singapore data center.
- Viet Nam
- United Arab Emirates
- Sri Lanka
- South Korea
- Laos / Lao People's Democratic Republic
- Hong Kong
- Brunei Darussalam
Can I get Data Hosting outside of my region?
Yes. Any Enterprise Plan customer can request to host your data in the Europe (EU), Australia (AU), or North America (NA) region.
Do I need to pay extra for Localized Data Hosting?
No. Localized Data Hosting is available to all Enterprise Plan customers at no additional cost.
How long does Localized Data Hosting take to set up?
For new customers, we need to set up your new Workspace in your desired region.
For existing customers, we need to ensure your Workspace is in your desired region or migrate your Workspace to that region. ClickUp will complete the migration on your behalf.
The timeline to set up Localized Data Hosting will vary. Our team will keep you informed as your request is processed and your Workspace is set up or migrated.
Does using Localized Data Hosting impact ClickUp's performance?
Using Localized Data Hosting has no negative impact and can improve ClickUp's performance.
Does using Localized Data Hosting impact ClickUp's features or functionality?
No. ClickUp works the same way in all regions.
If you want to avoid using certain subprocessors, you may need to avoid or disable some features or functionality.
Which privacy and data protection frameworks does ClickUp comply with?
All ClickUp plans and ClickUp's subprocessors meet the requirements of the GDPR (including UK GDPR).
ClickUp also meets the requirements of the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Brazilian General Data Protection Law (LGPD).
Regardless of where your data is stored, we treat all data the same way and use standard technical and organizational measures for all data safeguards.
What security and data protection compliance has ClickUp completed?
Security and trust are integral at ClickUp. We have achieved audit certification for SOC 2 Type 2, ISO 27001:2013, ISO 27017:2015, and ISO 27018:2019.
Together these confirm that ClickUp meets the highest international standards for security, reliability, quality, and trust.
These certifications also prove ClickUp's commitment to continuously improving its information security posture.
Learn more about ClickUp's security policies.