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Frequently asked questions about billing and payments.
What Add-ons are available?
+1,000/month = $19.99/month
+10,000/month = $99.99/month
+100,000/month = $299.99/month
- Workspace owners and admins can purchase access to more email accounts as an Add-on. The cost per email account is $24/year or $2/member, and the price will be prorated based on the time left until your next renewal date.
Can I try the add-on before I buy it?
Most of our add-ons are extensions or additions to current features that are already available in the plans that we offer.
You can read more about our plans here to see which plan includes the feature that you need. If you'd like to add a trial of that plan to your Workspace, just reach out to us and let us know which plan you'd like to try.
How do I buy an add-on?
An owner or an admin has the ability to purchase an add-on. More information on ClickUp roles can be found here.
Click on your profile avatar at the bottom left of your ClickUp platform and choose Billing.
Browse the available add-ons and click Buy.
We will charge the current credit card on file in your ClickUp Workspace.
How much is the add-on if I'm in the middle of my billing cycle?
Your add-on will match your current monthly or yearly ClickUp billing cycle. The amount of the add-on will be prorated to match the amount of time you have left in your billing cycle.
For example, if you have 6 months left in your yearly billing cycle and the total amount of the add-on is $400/year, then you will be charged $200.
What is your refund policy?
We have a 100% satisfaction guarantee. If for any reason, you're not satisfied with your purchase, simply let us know within 30 days and we'll be happy to issue you a full refund.