Sync all ticket updates between ClickUp and Zendesk, so you don't have to leave ClickUp to see and manage your tickets. The sync automatically generates tasks for all your tickets in an organized ClickUp Space, so you can update them and see the changes reflected in Zendesk automatically.
If you want to create and link ClickUp tasks from Zendesk tickets, read about our Zendesk integration.
Sync integrations are in beta.
What you'll need
- The Zendesk Sync integration is available on the Business Plus and Enterprise Plans.
- Workspace owners and admins can set up the Zendesk Sync integration.
What is synced
Some ticket data syncs two ways with ClickUp tasks, while other data only syncs one way.
Two-way sync
The following data syncs both ways between Zendesk tickets and ClickUp:
| Zendesk ticket field | ClickUp task field |
| Name | Name |
| Status | Status |
| Description | Description |
| Assignee | Assignee |
| Priority | Priority |
| Internal Note | Comment |
One-way sync
The following data syncs from Zendesk tickets to ClickUp, but not vice versa:
| Zendesk ticket field | ClickUp task field |
| Tag | Tag |
| Type | Description |
| Channel | Description |
| Requester details, such as name and email | Description |
Start the sync
We recommend creating a new admin account in your Workspace to set up the sync. A service account with admin access is preferred.
To start the sync:
-
Using a ClickUp account with the same email as the Zendesk account with necessary permissions, open the App Center.
-
Search for and select Zendesk Sync.
- Select Manage.
- Click Sign In with Zendesk.
- Input your subdomain, authentication type, and custom OAuth profile if applicable.
- Click Connect.
- After authentication finishes, click Start Sync to sync all of your Zendesk tickets. Do not close ClickUp while the sync is in progress.
Depending on the number of tickets you have, the sync could take several hours. You can continue working in ClickUp and check the progress of the sync any time from the App Center.
If a task fails the sync, open the task to see why. Errors are displayed as task comments from the admin who set up the integration.
Use the integration
After the set up is complete, you'll see a new Space called Zendesk that contains tasks for all the synced tickets. If there is an equivalent ClickUp assignee, they will automatically be assigned to their tasks.
You can add a task to a new location using Tasks In Multiple Lists and the sync will continue unless the original Zendesk List is deleted.
Pause the sync
You can pause the sync at any time.
From the App Center:
- Search for and select Zendesk Sync.
- Select Manage.
- Click Stop Sync. You can resume any time by clicking Start Sync.