Canny integration

Link your customer feedback in Canny with tasks in ClickUp, and keep your customers updated with status changes. Linking and unlinking Canny posts will appear as comments on ClickUp tasks.

What you'll need

  • A Canny account admin on a Growth or Business Plan.
  • A ClickUp Workspace on any ClickUp plan.

Workspaces on our paid plans can use a ClickUp guest account with edit permissions to the List(s) where you want to create and link tasks with Canny posts.

Set up the integration

To set up the integration:

  1. In Canny, go to Settings.
  2. In the left sidebar, click Integrations.
  3. Select ClickUp.
  4. Click Install ClickUp. You'll be prompted to sign into ClickUp and select the Workspaces you want to connect with Canny.

Create ClickUp tasks from a Canny post

To create a ClickUp task from a Canny post:

  1. Search or browse Canny to find a post.
  2. Click Create new task.
  3. Select the Workspace, Space, Folder, and List where you want to create the task.
  4. Add a task name and description.
  5. Click Create & Link Task.

Click the task name on a Canny post to open the task in ClickUp.

Screenshot of someone creating a new ClickUp task from a Canny post.png

Link Canny posts to existing ClickUp tasks

To link a Canny post to an existing ClickUp task:

  1. Open the task.
  2. Copy the task ID.
  3. In Canny, search or browse to find a post you want to link the task to.
  4. Click Link existing task.
  5. Paste the task ID from ClickUp into the ClickUp task ID field.
  6. Click the task that appears or click Enter.

Unlink ClickUp tasks from Canny posts

To unlink a ClickUp task from a Canny post:

  1. Search or browse to find a Canny post.
  2. In the ClickUp section, find the task you want to unlink.
  3. Click the X icon to unlink the posts.

Update Canny post statuses automatically

You can create a rule to automatically update your Canny post statuses based on ClickUp task activity:

  1. In Canny, go to your Settings.
  2. In the left sidebar, click Integrations.
  3. Select ClickUp.
  4. Click Create new rule.
  5. Set rule preferences using the dropdown menus.
  6. Click Create.

Available options

Below are the rule preference options:

Rule preference Description
Any linked tasks If a Canny post is linked to multiple ClickUp tasks, this rule will update the Canny post status when any of the ClickUp tasks is updated.
All linked tasks The Canny post will only be updated once every linked ClickUp task is updated.
Notify users The Canny post status will be updated with a message added to the post.
Do not notify users The Canny post status will be updated, but no message will be added to the post.

Troubleshooting

If you don't see the right ClickUp Spaces, Folders, Lists, or tasks, to link with Canny, try uninstalling and reinstalling the integration:

  1. From your web browser, log out of ClickUp.
  2. In Canny, go to Settings.
  3. In the left sidebar, under Integrations, select ClickUp.
  4. Click Uninstall.
  5. Select Install ClickUp. You'll be prompted to sign in and authenticate Canny.

FAQ

Frequently asked questions about the Canny integration.

Q: What happens to linked tasks and posts when I uninstall the integration?

A: As long as the ClickUp task and Canny post still exist, they won't be impacted.

Q: What if I move tasks in ClickUp?

A: Canny posts will remain linked, regardless of where your tasks are located in ClickUp. The link on the Canny post will still open the correct task in ClickUp.

Q: What if I move a Canny post to a different board?

A: ClickUp tasks will remain linked to Canny posts, regardless of which board they are located.

Links in ClickUp task comments will still open the post in Canny.

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