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Troubleshoot the mobile app

Experiencing performance issues with the ClickUp mobile app? This guide will help you troubleshoot the mobile app so you can get back to work!

Check for updates

Often, issues arise when your app is outdated. Check your ClickUp app for updates.

iOS

To check for ClickUp app updates on your Apple device:
  1. Open the App Store app.
  2. In the upper-right corner, tap your profile avatar.
  3. Swipe up to see your apps with available updates.
  4. If ClickUp has an available update, tap Update to the right.

Android

To check for ClickUp app updates on your Android device:
  1. Open the Play Store app.
  2. In the upper-right corner, tap your profile avatar.
  3. Select Manage apps & device.
  4. Select the Manage tab and select the ClickUp app.
  5. If ClickUp has an available update, tap Update to the right.

Log out and back in

If your app is up to date, logging out and back in to your ClickUp account can fix certain issues.
To log out of the ClickUp mobile app:
  1. Open the Sidebar by swiping right from the left side of your screen.
    • Alternatively, tap the Sidebar icon in the upper-left corner.
  2. In the upper-right corner of the Sidebar, tap the settings icon.
  3. At the bottom of the Settings page, tap Log out.
  4. Enter your credentials to log back in to the app.

Clear cache and data

If problems persist, try clearing the ClickUp app cache and data.

iOS

On Apple devices, the only way to clear the ClickUp app's cache and data is be deleting and reinstalling the app.

Android

To clear the ClickUp app cache and data on your Android device:
  1. Open Settings.
  2. Select Apps.
  3. Tap the See all apps.
  4. Tap the ClickUp app.
  5. Tap Storage & cache.
  6. Select Clear cache.

Delete and redownload the app

If all other troubleshooting options fail, delete and redownload the ClickUp mobile app.

iOS

To delete and redownload ClickUp on your Apple device:
  1. Delete the app.
  2. Open the App Store.
  3. Search for and download ClickUp.

Android

To delete and redownload ClickUp on your Android device:
  1. Delete the app.
  2. Open the Google Play Store.
  3. Search for and download ClickUp.

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