Troubleshoot payment issues

If you're experiencing payment issues, we'll let you know. You can take these troubleshooting steps before contacting support.

What you'll need

  • Billing only applies to Workspaces on a paid ClickUp Plan.
  • Only the Workspace owner or admins can manage billing settings.

Manage payment issues

We'll display a message in ClickUp to the Workspace owner and admins letting them know that there's an issue with their payment.

To access the Workspace billing settings:

  1. From the message click billing details
    Screenshot of the payment issues notification shown in ClickUp.
  2. From the Billing page in the upper-left corner, select the Billing tab. 
  3. Try the following:
    • If more than one credit card is added to your Workspace, make sure your preferred payment method is set as the default. Then try the payment again.
    • If your preferred payment method is already set, click Try Again to retry the payment.

Troubleshoot payment issues

There are a few more easy things you can troubleshoot yourself before contacting customer support:

  • Make sure your default credit card information is entered correctly. 
  • Your selected card may be expired. Check the expiration date and add a new card if necessary. 
  • Ensure sufficient funds are allocated to your bank account to cover your ClickUp subscription.
  • Make sure that your credit card has not been frozen. 
  • Make sure that your credit card has been activated.
  • Contact your bank's tier-two support for further troubleshooting and authorization. This resolves most payment issues. 
  • Try re-adding your credit card, leaving the Zip Code field blank.
  • Wait 24 hours and re-attempt your purchase.

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