If you're experiencing payment issues, we'll let you know. You can take these troubleshooting steps before contacting support.

What you'll need

• Billing only applies to Workspaces on a paid ClickUp Plan.
• Only the Workspace owner or admins can manage billing settings.

Manage payment issues

We'll display a message in ClickUp to the Workspace owner and admins letting them know that there's an issue with their payment.

To access the Workspace billing settings:

1. From the message click billing details. 
2. From the Billing page in the upper-left corner, select the Billing tab. 
3. Try the following:
   • If more than one credit card is added to your Workspace, make sure your preferred payment method is set as the default. Then try the payment again.
   • If your preferred payment method is already set, click Try Again to retry the payment.

Troubleshoot payment issues

There are a few more easy things you can troubleshoot yourself before contacting customer support:

• Make sure your default credit card information is entered correctly. 
• Your selected card may be expired. Check the expiration date and add a new card if necessary. 
• Ensure sufficient funds are allocated to your bank account to cover your ClickUp subscription.
• Make sure that your credit card has not been frozen. 
• Make sure that your credit card has been activated.
• Contact your bank's tier-two support for further troubleshooting and authorization. This resolves most payment issues. 
• Try re-adding your credit card, leaving the Zip Code field blank.
• Wait 24 hours and re-attempt your purchase.