Troubleshoot payment issues

If you're experiencing payment issues, we'll let you know. You can take these troubleshooting steps before contacting support.

What you'll need

  • Billing only applies to Workspaces on a paid ClickUp Plan.
  • Only the Workspace owner or admins can manage billing settings.

Manage payment issues

We'll display a message in ClickUp to the Workspace owner and admins letting them know that there's an issue with their payment. To access the Workspace billing settings, from the message click billing details.

Screenshot of the payment issues notification shown in ClickUp.

Then, scroll down to the Payment method section and try the following:

  • If more than one credit card is added to your Workspace, make sure your preferred payment method is set as the default. Then try the payment again.
  • If your preferred payment method is already set, click Try Again to retry the payment.

Troubleshooting payment issues

There are a few more easy things you can troubleshoot yourself before contacting customer support:

  • Make sure your default credit card information is entered correctly. 
  • Your selected card may be expired. Check the expiration date and add a new card if necessary. 
  • Ensure sufficient funds are allocated to your bank account to cover your ClickUp subscription.
  • Make sure that your credit card has not been frozen. 
  • Make sure that your credit card has been activated.
  • Contact your bank's tier-two support for further troubleshooting and authorization. This resolves most payment issues. 
  • Try re-adding your credit card, leaving the Zip Code field blank.
  • Wait 24 hours and re-attempt your purchase.


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