Frequently asked questions about the ClickUp add-in for Outlook.
Does ClickUp require EWS Services to be enabled to use the add-in?
No, it is not required.
Is there any data caching data involved with the add-in?
ClickUp stores the user's token in cached info related to the account and keeps refreshing it. ClickUp only stores the user's connection details.
Is there any idle communication that would send information in emails between ClickUp and Outlook?
There is no caching of email data. ClickUp only looks for emails the user selected.
Can I co-sign the app and deploy my own version?
We don't allow co-signing for security purposes.
Does ClickUp have any mobile app extensions or add-ons?
Not at this time.
It’s taking a long time for ClickUp events to display in my Outlook calendar
ClickUp does not determine the frequency of Outlook calendar refreshes. This frequency is a setting that can be adjusted in Outlook.
Why don’t my changes in Outlook sync back to ClickUp?
This add-in provides a one-way sync. Changes made in ClickUp are reflected in your Outlook calendar, but changes made in Outlook don't sync back to ClickUp.
How is the communication secured?
All communications are TLS1.2/encryption at rest with AES-256 encryption. You can find more information on this below: