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Ambient Answers

Ambient Answers (formerly Answers Agent) replies to your team's questions with detailed, accurate, and context-aware answers. Ambient Answers is a prebuilt Autopilot Agent available in Chat Channels.

Screenshot of an Ambient Answers response.

Other than Ambient Answers, the ability to create prebuilt Autopilot Agents was deprecated in December 2025. Existing prebuilt Autopilot Agents will continue to run until you deactivate them.

AI feature availability and limits vary by plan and user role. Learn more

Activate Ambient Answers

The Ambient Answers Agent is a participant in the Channel where it's activated.

  1. From Chat, open a Channel.
  2. In the upper-right corner, click the Super Agents icon.
  3. Click Enable.
  4. The Autopilot Agent builder is displayed, with everything prefilled for Ambient Answers.
  5. You can customize the Knowledge available to Ambient Answers:
    • From the Workspace Access section:
      • Click Add from Spaces.
      • Or click Add task, Doc, Chat.
    • From the External Search section:
      • Click the toggles to activate or deactivate external sources.
      • Or click Connect an app.
  6. Click Create & save.

Screenshot of an Ambient Answers Agent configuration.

Use Ambient Answers

The Ambient Answers Agent responds to questions that it can answer. It won't answer questions asked within a thread.

To interact with Ambient Answers:

  1. From Chat, open the Channel.
  2. Post a message asking a question. The Ambient Answers Agent will respond with a threaded reply.
  3. Open the thread to view the reply.

If you want an Agent that can answer followup questions, and take actions, try building a Super Agent!

Deactivate Ambient Answers

To deactivate Ambient Answers:

  1. From Chat, open the Channel.
  2. In the upper-right corner, click the Super Agents icon.
  3. Click the toggle to deactivate Ambient Answers.

Deactivate other prebuilt Autopilot Agents

Other than Ambient Answers, the ability to create prebuilt Autopilot Agents was deprecated in December 2025.

Existing prebuilt Autopilot Agents will continue to run until you deactivate them.

To deactivate an existing prebuilt Autopilot Agent:

  1. Replace the Agent:
  2. From the List, Folder, Space, or Channel, in the upper-right corner, click Automations or the lightning bolt icon.
  3. Click Manage Automations.
  4. Browse for the Autopilot Agent.
  5. Click the toggle to deactivate the prebuilt Autopilot Agent.

Customize Ambient Answers

You can customize the Knowledge available to each Ambient Answers Agent.

You can't customize it's triggers, conditions, instructions, or tools.

If you need more flexibility, consider using a Custom Autopilot Agent, or try building a Super Agent!

Knowledge options

The following table shows the options available in the knowledge section of an Ambient Answers Agent:

Section Option Description
Workspace All public Spaces

This option is required to enable Ambient Answers to find information from anywhere in your Workspace. 

With only this option enabled, Ambient Answers won't have access private locations, tasks, or Docs.
Add from Spaces Click and select individual public Spaces, Folders, or Lists. You can select private locations. 
Add task, Doc, Chat Click and select tasks, Docs, and Chats. You can select private locations.
External GPT-4.1 This is required for Ambient Answers to provide responses.
ClickUp Help Center This enables Ambient Answers to answer questions about how to use ClickUp from our Help Center articles.
Apps Other apps you've added to ClickUp with Connected Search.

Remove knowledge sources

From the Autopilot Agent builder, you can click the toggle to deactivate knowledge sources that are not required.

Removing knowledge sources may cause Ambient Answers to be less helpful.

For example, if you deselect the Channel where Ambient Answers replies, it will still be post in the Channel, but can't search the Channel to formulate its response.

Screenshot of the option to deactivate a source of knowledge for an Autopilot agent.