Troubleshooting

  • What is view caching?

    Views caching, part of our RapidViews DB initiative, is the process that we use to improve the loading times of views in your Workspace...

  • Why are my Automations slow?

    While working in your Workspace, there may be times that you experience slow loading times. When this happens, you'll see a banner mess...

  • Troubleshoot the desktop app

    If you're experiencing unintended behavior when using the desktop app, resetting the app can help. Make sure you're using the latest ve...

  • Troubleshooting Browser & Desktop notifications

    Not seeing notifications that you know you should be receiving? This guide will help you get your browser and desktop notifications up ...

  • Troubleshoot imports

    Having trouble getting your data imported into ClickUp? Here are a few things you can try yourself to get your projects imported succes...

  • How to Hard Refresh

    When you visit a website, a copy is stored in your browser's cache to help load future visits faster. Sometimes, changes made to a webs...

  • How to Clear a Browser's Cache, Cookies, and History

    When visiting a website, a copy is stored in your browser's cache to help load future visits faster. Sometimes, changes made to a websi...

  • Chrome Extension troubleshooting - browser blocking

    If you're running into this error message when loading the ClickUp Chrome Extension, you can unblock it in your Chrome settings. Unbloc...

  • Enable hardware acceleration in Google Chrome

    If using Google Chrome, you must enable hardware acceleration. What you'll need Whiteboards are available on every ClickUp plan. Th...

  • Troubleshoot Custom Fields

    Experiencing unexpected behavior with a Custom Field? This guide is designed to help you troubleshoot Custom Fields quickly so you can ...

  • Troubleshoot blocked emails in Microsoft 365

    Microsoft 365 Defender may block emails and Teams messages with links to publicly shared ClickUp Docs and Forms. ClickUp URLs The follo...

  • Troubleshooting IMAP to send email in ClickUp

    Having trouble connecting your email account with our Email in ClickUp using IMAP? Here are some troubleshooting steps you can take. Ch...

  • Troubleshooting Bitbucket

    Not seeing repositories that should be available?  Not sure the difference between personal and team repositories in ClickUp?  This art...

  • Troubleshoot the GitHub integration

    If you don't see the repositories that should be available, this help article will guide you through initial troubleshooting steps for ...

  • Troubleshoot the GitLab integration

    Not seeing repositories that should be available? Not sure the difference between personal and Workspace repositories in ClickUp?  This...

  • Troubleshoot Whiteboards

    Experiencing performance issues with Whiteboards? This guide will help you troubleshoot Whiteboards quickly so you can get back to work...

  • What domains need to be allowed?

    For ClickUp to run best, please add the following to your personal or company domain allowlist. We recommend allowing the wildcard vari...