Troubleshooting Browser & Desktop notifications

  • Updated

Not seeing notification that you know you should be receiving?

This guide will help you get your browser and desktop notifications up and running!

 

Browser Notifications

Browser notifications are popups created by your web browser for specific notifications from ClickUp!

If you aren't seeing them, let's reset the browser notification preferences for app.clickup.com so you can re-enable notifications!

Reset Browser notifications preferences

  1. Click on the padlock icon in your browser address bar and set "Notifications" to "Ask (default)"

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  2. After changing your browser preferences, you'll see a banner in ClickUp asking if you want to enable Browser notifications. Let's hit Enable!

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  3. Select "Allow" when the prompt appears within your browser

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  4. Verify that the browser you are using has notifications enabled in your operating system settings.

    For Mac users:

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    For Windows users:

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  5. Finally, ensure you have enabled the types of notifications you want to receive in your ClickUp notification settings!

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Desktop Notifications

Our ClickUp Desktop app can also create pop up notifications!

Verify permissions

Let's ensure the the ClickUp app has permission to send notifications in your operating systems settings.

 

For Mac users:

  1. Open System Preferences

  2. Select Notifications

  3. Scroll down to find the ClickUp Desktop app

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  4. Select Allow Notifications

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For Windows users:

  1. Ensure the ClickUp Desktop app has notifications turned on

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Check your notification preferences in ClickUp


Verify that you have enabled desktop notifications for the events you wish to receive notifications for in your ClickUp notification settings!

If you're still not receiving notifications after completing these steps, you may need to reset your Desktop app.

Reset your Desktop app

This one gets a bit technical, but it's just a few steps to reset the Desktop app's saved preferences.

For Mac users:

  1. Quit the ClickUp Desktop app first

  2. Open a new Finder window.

  3. Press Command + Shift + G.

  4. In the prompt that opens up, paste in ~/Library/Application Support/ and press Enter.

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  5. Find the folder titled ClickUp and move it to the Trash.

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  6. Open the ClickUp Desktop app. You will be prompted to sign in again.

 

For Windows users, we're going to uninstall and reinstall the Desktop app:

Step 1: Uninstall the app

  1. Close the ClickUp Desktop app

  2. Go to "Apps & Features" in Windows

  3. Click on "ClickUp Desktop"

  4. Select "Remove"

  5. Click "Yes" on any prompts you see


Step 2: Remove the ClickUp Desktop app temporary folder

  1. Click on the Start Menu and type "Run"

  2. Select "Run" from the list of options

  3. Type %APPDATA% and press OK

  4. Delete the folders named ClickUp and clickup-desktop


Step 3: Reinstall the Desktop app

  1. Download the most recent version of our Desktop app from our apps page

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