Not seeing notifications that you know you should be receiving?
This guide will help you get your browser and desktop notifications up and running!
Make sure you're using the latest version of our desktop app!
Browser Notifications
Browser notifications are popups created by your web browser for specific notifications from ClickUp!
If you aren't seeing them, let's reset the browser notification preferences for app.clickup.com
so you can re-enable notifications!
Reset Browser notifications preferences
-
Browser preferences vary depending on which browser you use. On Google Chrome, click the padlock icon in your browser address bar and click Reset permissions.
-
After changing your browser preferences, you'll see a banner in ClickUp asking if you want to enable Browser notifications. Let's hit
Enable
! -
Select "Allow" when the prompt appears within your browser
-
Verify that the browser you are using has notifications enabled in your operating system settings.
For Mac users:
For Windows users: -
Finally, ensure you have enabled the types of notifications you want to receive in your ClickUp notification settings!
Desktop Notifications
Our ClickUp Desktop app can also create pop up notifications!
Verify permissions
Let's ensure the ClickUp app has permission to send notifications in your operating systems settings.
For Mac users:
-
Open System Preferences
-
Select Notifications
-
Scroll down to find the ClickUp Desktop app
-
Select
Allow Notifications
For Windows users:
-
Ensure the ClickUp Desktop app has notifications turned on

Check your notification preferences in ClickUp
Verify that you have enabled desktop notifications for the events you wish to receive notifications for in your ClickUp notification settings!
If you're still not receiving notifications after completing these steps, you may need to reset your Desktop app.
Reset your Desktop app
This one gets a bit technical, but it's just a few steps to reset the Desktop app's saved preferences.
For Mac users:
-
Quit the ClickUp Desktop app first
-
Open a new Finder window.
-
Press Command + Shift + G.
-
In the prompt that opens up, paste in
~/Library/Application Support/
and pressEnter
. -
Find the folder titled ClickUp and move it to the Trash.
-
Open the ClickUp Desktop app. You will be prompted to sign in again.
For Windows users, we're going to uninstall and reinstall the Desktop app:
Step 1: Uninstall the app
-
Close the ClickUp Desktop app
-
Go to "Apps & Features" in Windows
-
Click on "ClickUp Desktop"
-
Select "Remove"
-
Click "Yes" on any prompts you see
Step 2: Remove the ClickUp Desktop app temporary folder
-
Click on the Start Menu and type "Run"
-
Select "Run" from the list of options
-
Type
%APPDATA%
and pressOK
-
Delete the folders named
ClickUp
andclickup-desktop
Step 3: Reinstall the Desktop app
-
Download the most recent version of our Desktop app from our apps page
Updated