Learn about all our Chat features in the What is Chat? article.
Activate the Chat ClickApp
To use Chat, an admin or owner must activate the Chat ClickApp.
Access to Chat by plan
Most Chat features can be tested on all plans. For unlimited access, certain features require you to be on specific plans.
The following table shows Chat feature availability by plan:
| Plan | Can send messages | Message history | Can schedule messages | Can send Posts | Can use Chat data retention |
| Free Forever |
Yes, but with a limit of 1,000 messages. This limit is shared across the Workspace and does not reset. Attachments count towards Workspace storage limits. |
90-day history limit |
No Scheduling messages is in beta. |
Yes, but with a limit of 30 Posts. This limit does not reset. | No |
| Unlimited | Yes | Unlimited | Yes | Yes, but with a limit of 30 Posts. This limit does not reset. | No |
| Business | Yes | Unlimited | Yes | Yes, but with a limit of 100 Posts. This limit does not reset. | No |
| Business Plus | Yes | Unlimited | Yes | Yes | No |
| Enterprise | Yes | Unlimited | Yes | Yes | Yes |
Access to Chat by user role
All user roles can use Chat.
Certain Chat features can only be accessed by specific user roles.
The following table shows Chat feature availability by user role:
| User role | Can see Channels | Can create Channels | Can send messages in Channels | Can use direct messages (DMs) | Can @mention other users in a Channel |
| Free Forever guests | Yes, but only Channels they have been invited to | No | Yes | Yes, but can only initiate DMs with people who have access to the Channels they have access to | Yes, but only users who also have access to that Channel |
| View only guests | Yes, but only Channels they have been invited to | No | No | Yes, but can only initiate DMs with people who have access to the Channels they have access to | No, cannot send messages in Channels |
| Permission- controlled guests | Yes, but only Channels they have been invited to | No | Yes | Yes, but can only initiate DMs with people who have access to the Channels they have access to | Yes, but only users who also have access to that Channel |
| Limited members view only/Chat collaborators |
Yes, but only Channels they have been invited to Need someone with view-only permissions who can collaborate in Chat? Invite free Chat collaborators! |
No | Yes | Yes | Yes |
| Limited members | Yes, but only Channels they have been invited to | Yes, but only if they have Permission to Create views. | Yes | Yes | Yes |
| Members |
Yes Can see all public Channels by default |
Yes | Yes | Yes | Yes |
| Admins |
Yes Can see all public Channels by default |
Yes | Yes | Yes | Yes |