Bug Submission Tips

Bug reports are one of the most powerful tools that we rely on to improve our product and make sure that you receive the best tool possible! There are ways to decrease the turnaround time on us fixing the issue, which is why we created this little article to discuss screenshots and video recordings.

Screen Recorder Recommendations

Clip

  • Use our built-in screen recording tool, Clip - instructions can be found here!

  • Currently only supported on Chrome & Firefox

  • Free and included with all plans!

  • Share links with anyone!

Loom

  • Ability to record your whole desktop and all browsers

  • Share videos publicly or privately

  • Free version

Cleanshot

  • Licenses can be purchased here: Cleanshot

    • $29 for 1 license

  • Only supported for Mac

  • Can take gifs, videos, and screeenshots

Screenshot Tips and Tricks

iOS

  1. Open the Settings app

  2. Choose Control Center

  3. Select Customize Controls 

  4. Tap the + button next to Screen Recording to add it to the Include  section

  5. Open Control Center

  6. Tap the screen recording icon to begin recording

  7. To stop a recording just open Control Center and tap the screen recording icon

Android:

  1. Download AZ Screen Recorder from the Google Play Store

  2. Open the app

  3. Allow it to display over other apps by following the prompt

  4. Start a screen recording by tapping the small icon on your screen. 

  5. Stop a recording by opening your AZ notifications and selecting Stop !

Screenshot Shortcuts

Android 

  • Hold the power and volume down button at the same time for a brief second to save a screenshot!

iOS 

  • Hold the home and power button down button at the same time for a brief second to save a screenshot!

Windows

  • COPY full-screen screenshot to the clipboard: PrtScn

  • SAVE full-screen screenshot: Windows Key + PrtScn

  • COPY screenshot of single window: Alt + PrtScn

  • SAVE screenshot of a single window: Windows Key + Alt + PrtScn

Mac

  • SAVE fullscreen screenshot: Command + Shift + 3

  • SAVE screenshot of a single window: Command + Shift + 4

  • SAVE screenshot of selection: Command + Shift + 4

Ubuntu

  • Full-screen screenshot: PrtScn

  • Screenshot of the current window: Alt + PrtScn

  • Screenshot of selection: Shift + PrtScn

Generating a HAR file

ClickUp Technical Support may occasionally need additional logs for our Development team when investigating a bug. We may ask you to record a HAR file, or a log of network requests, while that issue occurs.

A HAR file may include personal data. Cloudflare has released a HAR sanitizer.

Instructions for generating a HAR file will vary based on your browser:

Generating a HAR file in Google Chrome

  1. Open Chrome's Developer Tools by selecting View, Developer, then Developer Tools.
    2023-10-11_09-51-13.png
  2. In the Developer Tools window:
    • Verify that the record button in the upper-left corner is red. If it is grey, click the button once to start recording.
    • Check the Preserve log box.
    • Clear both the Network and Console tabs by clicking the Clear icon.2023-10-11_09-54-44.png
  3. Reproduce the bug and wait for the logs to finish loading. This should take no longer than one minute.
  4. Save the HAR file by clicking the Download icon.
    2023-10-11_09-54-44 (1).png

Generating a HAR file in Firefox

  1. From Firefox, select Tools, Browser Tools, and then Web Developer Tools.
  2. From the Developer Tools window:
    • Ensure that the Network tab is un-paused.
    • Ensure that the Persist Logs option is checked in the settings menu
    • Clear both the Network and Console tabs by clicking the Trash icon.
  3. Reproduce the bug and wait for the logs to finish loading. This should take no longer than one minute.
  4. Save the HAR file by clicking the Save All as HAR option in the settings menu.

Generating a HAR file in Brave

  1. From Brave, select View, Developer, then Developer Tools.
  2. In the Developer Tools window:
    • Ensure that the Network tab is un-paused.
    • Ensure that the Preserve Log option is checked.
    • Clear both the Network and Console tabs by clicking the Clear icon.
  3. Reproduce the bug and wait for the logs to finish loading. This should take no longer than one minute.
  4. Save the HAR file by clicking the Download icon.

Generating a HAR file in the Windows Desktop App

  1. From the Desktop App, select View and then Toggle Developer Tools.
  2. In the Developer Tools window:
    • Ensure that the Network tab is un-paused.
    • Ensure that the Preserve Log option is checked.
    • Clear both the Network and Console tabs by clicking the Clear icon.
  3. Reproduce the bug and wait for the logs to finish loading. This should take no longer than one minute.
  4. You can save the HAR file by clicking the Download icon.

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