Email in ClickUp FAQ

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Q: What if I delete the email in my inbox?

A: Emails added to ClickUp will be preserved in the thread even if you delete the email in the inbox.

Q: Why can't I see email as an option under the comments section?

A: Email in ClickUp is a ClickApp! Make sure it is turned on by an owner or admin.

Q: Can Guests send emails?

A: The ability to send emails is available to admins, owners, and members. Guests do not have access to this feature.

Q: Can I use an email alias or shared email address?

A: At this time, shared email addresses are only supported if the shared email address has its own account credentials you can use to log into your email service.

If you can log into your email service using an email alias, then you can use it with our Email in ClickUp feature.

Q: Does ClickUp suggest recipients from my email account?

A: Yes. We store some of your contacts when you first set up an email account, and request more to display as suggestions while you are typing in the To, CC, and BCC fields. 

Q: Can I see if the recipient has seen my email?

A: No. To ensure compliance with the General Data Protection Regulation (GDPR), we no longer use a tracking pixel to display if an email sent from ClickUp has been seen.

Q: How can I see how many email accounts are linked in my Workspace?

A: From your Integrations settings, select the email icon. You'll be able to add, remove and manage your emails in the Workspace.

Q: How much do additional email accounts cost? 

A: Workspace owners and admins can purchase access to more email accounts as an Add-on. The cost per email account is $24/year or $2/member, and the price will be prorated based on the time left until your next renewal date.

Q: Why isn't my email Automation working?

A: If an email Automation isn't working, your email account may need to be reauthorized. Try the following:

  1. In the location of your Automation, open a task.
  2. Click the comment area.
  3. Select the email icon.
  4. In the From section, click the email address.
  5. Click Manage accounts.
  6. Hover over the inactive account and select Restore account.
    Screenshot of someone reauthorizing their email account in ClickUp.
  7. Complete the remaining prompts to authorize your email account. 

Once you've reauthorized your email account, test your Automation. 

Q: What happens to paid emails that I no longer need? 

A: Any empty email slots will fall off when the billing cycle renews. 

Q: What happened to the email addresses that I CC'd? 

A: CC'd addresses will initially be hidden. Expand the To: section to view any CC'd addresses. 

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