Troubleshoot the desktop app

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If you're experiencing unintended behavior when using the desktop app, resetting the app can help.

Make sure you're using the latest version of our Desktop app!

Reset the desktop app on Mac

To reset the desktop app on Mac:
  1. Open a new Finder window.
  2. Press Command + Shift + G.
  3. In the modal, paste in ~/Library/Application Support/, then click Go.
    Screenshot of someone resetting the ClickUp desktop app on Mac.
  4. Find the folder titled ClickUp Desktop and right-click it.
  5. Select Move to Trash.
  6. Open the ClickUp desktop app.

Reset the desktop app on Windows

To reset the desktop app on Windows:
  1. Uninstall the ClickUp desktop app.
  2. Once uninstalled, delete the following: 
    • The %AppData/Roaming% folder.
    • Anything item with ClickUp in the name.
  3. Reinstall the desktop application from ClickUp.com/apps.

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