Automations FAQ

  • Updated

Find answers to frequently asked questions about our powerful Automations!

Q: Why isn't my Automation working?

A: If a specific Automation isn't working, there are a few things you can check:

  1. Is the Automation still active?
  2. Did the task or event meet the Trigger criteria?
  3. Did you exceed your monthly usage limit?

If you're still having trouble with Automations, please contact customer support through the ClickUp app.

Q: Why isn't my email Automation working?

A: If an email Automation isn't working, your email account may need to be reauthorized. Try the following:

  1. In the location of your Automation, open a task.
  2. Click the comment area.
  3. Select the email icon.
  4. In the From section, click the email address.
  5. Click Manage accounts.
  6. Hover over the inactive account and select Restore account.
    Screenshot of someone reauthorizing their email account in ClickUp.
  7. Complete the remaining prompts to authorize your email account. 

Once you've reauthorized your email account, test your Automation. 

Q: Why is my Automation taking so long?

A: Automations should run almost instantly. Sometimes, they might take longer than usual to complete.

Please contact customer support through the ClickUp app if your Automations appear to be delayed.

Q: I don't see the Automate button in my Workspace.

A: In order to see the Automate button, a Workspace owner or admin must first enable the Automations ClickApp the Workspace settings. Guests cannot set up Automations.

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