Troubleshoot imports

Having trouble getting your data imported into ClickUp? Here are a few things you can try yourself to get your projects imported successfully! 

Troubleshooting imports that are in progress

Can I monitor my import's progress?

You can monitor the progress of your import from the Import settings page!

  1. In the lower-left corner, click your Workspace Avatar.

  2. Select Import/Export.

  3. You'll see any imports that are in progress listed here.

  4. Or, you can click the Check status button from any Settings page.

Screenshot of Import/Export Settings Page with an import that's Pending.

These are the statuses you'll see as your import is processed:

Import Queued

We're getting ready to start your import!

Import Pending

Your import is in progress!

Import Completed

Your import was successful! 🎉

Import Failed

Your import didn't work this time. We'll cover this situation in the next section.

My Import is taking a long time

There are many reasons why imports can be delayed between two online platforms. There's a lot going on behind the scenes to bring your data into ClickUp!

We do our best to import your data efficiently, but some other platforms have technical limits that may cause imports to take a while.

We've noted any specific limitations on each platform's import doc. You can find a list of the platforms we can import from here.

We don't enforce any limits on the data you import!

You may be prompted to upgrade once you've finished importing and start using specific features.

Here are a few things to watch out for if you are on our Free Forever Plan:

  • Attachments (100 mb storage)

  • Custom Fields (100 uses)

  • The total number of Lists you're importing (100 Lists in a Space, including Lists in Folders)

It's been a really long time!

You can cancel an import that's in progress.

  1. In the lower-left corner, click your Workspace Avatar.

  2. Select Import/Export.

  3. Find the import that's in progress.

  4. Click Cancel Import.

Screenshot of the Import/Export Settings page highlighting the Cancel Import button.

If you did cancel the import, you can always give it another try!

My import failed!

Oh no! Rest assured, we're always here to help!

Reach out via chat or email and our amazing team will help you import your data successfully!

Import reports

Once an import has been completed, you can review an import report which includes files with items that were duplicated, failed to import, or were not imported.

From the import/export settings page:

  1. Click download summary report (Beta).
  2. Browse for the downloaded file.
  3. Extract and open the compressed (zipped) folder.
  4. Review each of the comma-separated values (CSV) file.

Import report files

Each file contains information about tasks that had issues during your import. If any of the CSV files are empty, then no tasks were duplicated, failed, or missing.

Import details: This file contains the Import ID which can help our support team troubleshoot specific imports.

Duplicate items: Tasks that were created in ClickUp multiple times.

To identify and resolve any duplicated tasks, you can:

  • Review the imported tasks in ClickUp and manually archive or delete any duplicate tasks.
  • Delete imported tasks and retry your import.

Failed items: Tasks that the importer tried and failed to import into ClickUp.

To identify and resolve any failed items, you can:

  • Manually create tasks.
  • Delete all imported tasks and retry your import.

Missing items: Tasks that were not imported into ClickUp.

  • Manually create tasks.
  • Delete all imported tasks and retry your import.

Troubleshooting issues after importing

I'm missing recurring tasks!

Right now, we can't import the recurring settings from other platforms. You'll need to import those tasks and then set up their recurring options in ClickUp.

My import is complete, but I can't find my data!

One of the easiest ways to find your recently imported data is to use our Search feature!

Simply search for the name of a task you imported! 🔍

You can also expand and look through the navigation sidebar in order to find the location where we added your imported data. It'll be named something like CSV import.

I need to edit a lot of my imported tasks

Our handy Bulk Action Toolbar will help you edit multiple tasks quickly and easily!

Here are just a few things you can use the Bulk Action Toolbar for:

  • Move tasks to new Spaces, Folders, and Lists

  • Set Assignees and Watchers

  • Convert tasks to subtasks

  • Set Priority, Start and Due Dates, Status, tags, Custom Fields and more!

Be sure to check out the full list of Bulk Action Toolbar actions here!

Can I just start over?

Yes! You can delete tasks within 10 days of importing them and start over.

If you've updated items in ClickUp since importing them, you will need to make those changes again after you re-import your data.

If you've moved tasks to different locations within the ClickUp Hierarchy, they'll still be deleted so you can import them again. You may need to move them around again once they are re-imported.

To bulk-delete tasks imported within the last 10 days:

  1. Click your Workspace avatar.

  2. Select Import/Export.

  3. Identify the import you'd like to remove.

  4. Click Delete imported tasks.

  5. We'll check if you're sure you want to delete your imported tasks.

  6. Click Delete tasks.

  7. You'll see your imported tasks have been deleted, along with the date and time they were deleted.

GIF showing the process to delete an import.

Now you're ready to reimport your data!

My Import is complete, but now I'm being asked to upgrade

We do have some usage limits in place for certain features. It's how we provide an incredibly powerful platform with a Free Forever Plan option!

You can always import data above our usage limits, but you will be prompted to upgrade before you can continue to use those features.

We would love to set you up with a free trial of any of our paid plans. Get in touch with us via chat or email to get started!

Ready to start importing?

Be sure to check out our Import help docs for specific information for each platform!


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