Bug Submission - Next Level Tips!

Bug reports are one of the most powerful tools that we rely on to improve our product and make sure that you receive the best tool possible! There are ways to decrease the turnaround time on us fixing the issue, which is why we created this little article to discuss screenshots and video recordings.

Screen Recorder Recommendations

Clip

  • Use our built-in screen recording tool, Clip - instructions can be found here!

  • Currently only supported on Chrome & Firefox

  • Free and included with all plans!

  • Share links with anyone!

Loom

  • Ability to record your whole desktop and all browsers

  • Share videos publicly or privately

  • Free version

Cleanshot

  • Licenses can be purchased here: Cleanshot

    • $29 for 1 license

  • Only supported for Mac

  • Can take gifs, videos, and screeenshots

Screenshot Tips and Tricks

iOS

  1. Open the Settings app

  2. Choose Control Center

  3. Select Customize Controls 

  4. Tap the + button next to Screen Recording to add it to the Include  section

  5. Open Control Center

  6. Tap the screen recording icon to begin recording

  7. To stop a recording just open Control Center and tap the screen recording icon

Android:

  1. Download AZ Screen Recorder from the Google Play Store

  2. Open the app

  3. Allow it to display over other apps by following the prompt

  4. Start a screen recording by tapping the small icon on your screen. 

  5. Stop a recording by opening your AZ notifications and selecting Stop !

Screenshot Shortcuts

Android 

  • Hold the power and volume down button at the same time for a brief second to save a screenshot!

iOS 

  • Hold the home and power button down button at the same time for a brief second to save a screenshot!

Windows

  • COPY full-screen screenshot to the clipboard: PrtScn

  • SAVE full-screen screenshot: Windows Key + PrtScn

  • COPY screenshot of single window: Alt + PrtScn

  • SAVE screenshot of a single window: Windows Key + Alt + PrtScn

Mac

  • SAVE fullscreen screenshot: Command + Shift + 3

  • SAVE screenshot of a single window: Command + Shift + 4

  • SAVE screenshot of selection: Command + Shift + 4

Ubuntu

  • Full-screen screenshot: PrtScn

  • Screenshot of the current window: Alt + PrtScn

  • Screenshot of selection: Shift + PrtScn

Now you're set to create some amazing bug reports, although we hope you won't ever need to!

 

Generating a HAR file in Google Chrome

ClickUp Technical Support may occasionally need additional logs for our Development team when investigating a bug. We may ask you to record a HAR file, or a log of network requests, while that issue occurs.

A HAR file may include personal data. Cloudflare has released a HAR sanitizer.

  1. Open Chrome's Developer Tools by selecting View, Developer, then Developer Tools.
    2023-10-11_09-51-13.png
  2. In the Developer Tools window:
    • Verify that the record button in the upper-left corner is red. If it is grey, click the button once to start recording.
    • Check the Preserve log box.
    • Clear both the Network and Console tabs by clicking the Clear icon.2023-10-11_09-54-44.png
  3. Reproduce the bug and wait for the logs to finish loading. This should take no longer than one minute.
  4. Save the HAR file by clicking the Download icon.
    2023-10-11_09-54-44 (1).png

 

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