Whiteboards FAQ

  • Updated

Frequently asked questions about using Whiteboards.

Q: I scrolled out too far on the Whiteboard and I don't see my work. How do I quickly find it?

A: Press + or -. Press Cmd for Mac or Ctrl for Windows while scrolling down or up. Or, in the lower-left of the canvas click the minus or plus icon. You can also see what percentage you are zooming in or out:

Screenshot of the Fit To Screen modal.

Q: How do I find my Whiteboards?

A: From Search and Command Center you can search for all of the Whiteboards in your Workspace.

  1. Use the shortcut Cmd + K to open the Search modal.

  2. Select the Whiteboards tab.

  3. Type in the name of your Whiteboard or scroll through the List of Whiteboards in your Workspace.

Q: How do I save a Whiteboard?
A: Changes to your Whiteboard save automatically!

Q: How should I organize my Whiteboards so they're easy to find?
A: There are several ways you can make Whiteboards easy to find. For example, you can pin them to a location in your Workspace.

Check out this article about accessing your Whiteboards.

Q: How do I recover a deleted Whiteboard?
A: It's in the Trash, but don't worry! All items remain in the Trash for 30 days. After 30 days, they're permanently deleted.

  • Admins and Workspace owners can restore any deleted items.

  • Workspace members and guests can restore items they deleted.

To restore your deleted Whiteboard:

  1. Click your Workspace avatar.

  2. Select Trash.

  3. Click the ellipsis ... to the right of the Deleted by column.

  4. Select Restore.

Q: Why can't I get my connector to connect?
A: Connectors are lines that represent a relationship between objects on your Whiteboard. Objects are the content on your Whiteboard. All objects can be connected.

To add a connector:

  1. From the Whiteboard toolbar, select the connector tool icon.

    Screenshot of the connector tool and tooltip that reads,
  2. Hover over any object on your Whiteboard to highlight it.

  3. Click and drag the cursor to the other object.

  4. When the second object is highlighted, the connector attaches.

Screenshot showing two highlighted objects with a connector between them.

Q: How many images can I add using Whiteboard?

A: You can add up to 1 GB of image files.

Q: What file types can I add to a Whiteboard?

A: You can add JPG, PNG, and SVG files.

Q: Can I use Whiteboards on a mobile device?

A: Whiteboards are not yet available on the ClickUp Mobile App.


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